Terms
and Conditions
Our policies
Important details for your stay
Rates may be fully refundable only in low season, with cancellation of three (3) days in advance. In high season it is not possible due to the high demand, however, the reservation can be rescheduled to another date of no less than two (2) months (does not include weekends or holidays).
Any number of additional people will NOT be located in the room (further than it allows).
In case of having pets, it must be informed in advance to establish a location for them. The hotel does not have specialized personnel in its management or specific areas for its recreation, so the guest must remain with the pet. Maximum one (1) pet per room.
The hotel cannot be held responsible for situations beyond the control of external factors such as noise from vehicles, people, or weather events and the like.
Do you have any doubts?
Providing exceptional service and transparency in our policies is essential to ensure your comfort and satisfaction. If you have any questions or concerns, our team is available to provide the necessary guidance.